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Privacy Policy

Privacy Policy

1. PRIVACY POLICY
CleanHive Pty Ltd — Privacy Policy Last updated: September 2026

This Privacy Policy explains how CleanHive Pty Ltd ("CleanHive", "we", "us", or "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the CleanHive platform (the "Platform"), you consent to the practices described in this Policy.

1. The kind of personal information we collect
From Clients (property owners, managers, and Airbnb hosts):

  • Name, email address, and mobile number

  • Property address, suburb, postcode, and property type

  • Cleaning requirements, preferred dates and times, and any photos uploaded

  • Links to Airbnb or other property listings

  • Payment and billing information (processed securely via our payment provider)

From Providers (cleaning service providers):

  • Business name, Australian Business Number (ABN), contact email, and phone

  • Service areas (postcodes), service types offered, and website

  • Public liability and professional indemnity insurance details and expiry dates

  • Working with Vulnerable People (WWVP) card status and expiry

  • Police check status and date

  • Uploaded verification documents

Collected automatically:

  • Device and browser information, IP address, and usage data when you visit the Platform

2. How we collect personal information
We collect personal information directly from you when you register an account, submit a cleaning request, register as a Provider, or communicate with us. We may also collect information through form submissions from our Wix landing page, and from third-party services such as ABN Lookup and Australia Post address verification.

3. How we use and disclose your personal information
We use and disclose your personal information to:

  • Facilitate introductions and communication between Clients and Providers

  • Verify Provider identities, ABNs, insurance, and background checks

  • Send you service-related notifications, bid updates, and booking confirmations

  • Process payments and calculate service fees

  • Comply with our legal and regulatory obligations

  • Provide customer support and resolve disputes

  • Send marketing communications (only where you have opted in; you may opt out at any time)

We disclose personal information to:

  • Providers (Client contact and property details necessary to quote and perform services)

  • Clients (Provider business name, contact details, and service information)

  • Our payment processor (to facilitate transactions)

  • Third-party verification services (ABN Lookup, Australia Post)

  • Regulatory or law enforcement bodies where required by law

We do not sell your personal information to third parties.

4. Data storage and security
We store personal information on secure cloud-based servers located in Australia or approved jurisdictions. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Retention of personal information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes. Records of completed transactions may be retained for seven (7) years for tax and accounting purposes.

6. Access to and correction of personal information
You may request access to, or correction of, your personal information by contacting us at support@cleanhive.com.au. We will respond to your request within a reasonable time. We may refuse access where permitted by law and will provide reasons for any refusal.

7. Cross-border disclosure
We do not routinely disclose personal information to overseas recipients. If we are required to do so, we will take reasonable steps to ensure the recipient complies with the APPs.

8. Cookies and analytics
The Platform uses cookies and analytics tools to improve user experience and understand how the Platform is used. You can control cookies through your browser settings.

9. Children's privacy
The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be notified on the Platform or by email. Continued use of the Platform constitutes acceptance of the updated Policy.

11. Complaints
If you believe we have breached the Privacy Act, you may lodge a complaint with us at support@cleanhive.com.au. We will investigate and respond within a reasonable time. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact
For any privacy enquiries, contact CleanHive Pty Ltd at support@cleanhive.com.au.

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