Terms & Conditions

2. TERMS & CONDITIONS (expanded version)
CleanHive Pty Ltd — Terms and Conditions Last updated: September 2026

1. Introduction
These Terms and Conditions ("Terms") govern your use of the CleanHive platform ("Platform"), operated by CleanHive Pty Ltd ("we", "us", or "our"), an Australian company. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Definitions
"Client" means a property owner, manager, or Airbnb host who submits a cleaning request.
"Provider" means an independent cleaning service provider registered on the Platform.
"Bid" means a quote submitted by a Provider in response to a Client's cleaning request.
"Service Fee" means the fee charged by CleanHive for facilitating the introduction and transaction.
3. Nature of the Platform
CleanHive operates as a marketplace that connects Clients with independent Providers. We do not provide cleaning services ourselves. We facilitate introductions and communications only. CleanHive is not a party to any contract entered into between a Client and a Provider. Any agreement for cleaning services is solely between the Client and the Provider.

4. Limitation of Liability
To the maximum extent permitted by Australian law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

CleanHive is not liable for any loss, damage, injury, or claim arising from or in connection with services provided by a Provider.
We do not warrant the quality, safety, legality, or suitability of any cleaning services.
We are not responsible for disputes between Clients and Providers, including disputes about quality, property damage, theft, or failure to perform.
Our total liability for any claim arising out of your use of the Platform is limited to the Service Fees paid by you to CleanHive in the three (3) months preceding the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages.
Nothing in these Terms excludes, restricts, or modifies any right or remedy implied by the Australian Consumer Law that cannot lawfully be excluded or limited.

5. Provider Obligations
All Providers must:

Act in good faith at all times.
Hold and maintain valid public liability insurance appropriate to the services offered.
Hold professional indemnity insurance where applicable.
Hold a valid ABN and comply with all applicable laws.
Accurately represent qualifications, experience, and capacity.
Comply with workplace health and safety obligations.
Notify CleanHive immediately if insurance coverage lapses or is cancelled.
Maintain current WWVP and police checks where required for the services offered.
CleanHive may remove any Provider at any time and without notice if these obligations are not met.

6. Client Responsibilities
Clients agree to:

Provide accurate and complete information when submitting requests.
Ensure safe access to the property at the agreed time.
Pay agreed fees promptly.
Conduct their own due diligence on any Provider before engaging services.
Not misuse the Platform or engage in fraudulent, misleading, or deceptive conduct.
7. Service Fees & Finder's Fee
CleanHive charges a Service Fee to both Clients and Providers upon successful engagement, disclosed at the time of booking. All fees are in AUD and inclusive of GST where applicable. The Service Fee charged to Providers also constitutes a finder's fee for the introduction of a new Client. Providers must not circumvent the fee structure by soliciting or accepting payment directly from a Client introduced through CleanHive during the Platform Exclusivity Period (Section 13).

8. Bidding and Acceptance
Providers submit Bids in response to Client requests. Clients may accept or decline any Bid at their discretion. CleanHive does not guarantee that any Bid will be accepted or that any Provider will be engaged. All Bids are offers only and do not constitute a binding contract until accepted by the Client.

9. Disputes
We encourage Clients and Providers to resolve disputes directly and in good faith. CleanHive may, at its sole discretion, assist in facilitating communication but is under no obligation to resolve disputes. Unresolved disputes may be referred to the relevant state or territory consumer affairs body or the ACCC.

10. Privacy
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the APPs. See our Privacy Policy for details.

11. Intellectual Property
All content, trademarks, logos, and intellectual property on the Platform are owned by or licensed to CleanHive Pty Ltd. You may not reproduce, distribute, or use our intellectual property without prior written consent.

12. Amendments
We may update these Terms from time to time. We will notify registered users of material changes by email or notice on the Platform. Continued use after changes take effect constitutes acceptance.

13. Platform Exclusivity & Sunset Clause
By registering as a Provider and accepting a job from a Client introduced through CleanHive, the Provider agrees to:

Manage all future cleaning bookings with that Client exclusively through the Platform for the Platform Exclusivity Period.
Not offer, solicit, or arrange services with a CleanHive-introduced Client through any other platform or direct arrangement during the Exclusivity Period, unless agreed in writing by CleanHive.
The Platform Exclusivity Period commences on the date the Provider first accepts a booking from a Client introduced through CleanHive and expires twenty-four (24) months after the date of the last completed booking. Upon expiry, the Provider and Client may transact directly, provided all outstanding fees are paid and no breach has occurred. Breach may result in recovery of lost fees, suspension, or permanent removal.

14. Termination
We may suspend or terminate your access to the Platform at any time for breach of these Terms or for any conduct we consider harmful to the Platform or its users.

15. Governing Law
These Terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

16. Contact
Questions about these Terms: support@cleanhive.com.au.

2. TERMS & CONDITIONS 
CleanHive Pty Ltd — Terms and Conditions Last updated: September 2026

1. Introduction
These Terms and Conditions ("Terms") govern your use of the CleanHive platform ("Platform"), operated by CleanHive Pty Ltd ("we", "us", or "our"), an Australian company. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. Definitions

• "Client" means a property owner, manager, or Airbnb host who submits a cleaning request.

• "Provider" means an independent cleaning service provider registered on the Platform.

• "Bid" means a quote submitted by a Provider in response to a Client's cleaning request.

• "Service Fee" means the fee charged by CleanHive for facilitating the introduction and transaction.

3. Nature of the Platform
CleanHive operates as a marketplace that connects Clients with independent Providers. We do not provide cleaning services ourselves. We facilitate introductions and communications only. CleanHive is not a party to any contract entered into between a Client and a Provider. Any agreement for cleaning services is solely between the Client and the Provider.

4. Limitation of Liability
To the maximum extent permitted by Australian law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

• CleanHive is not liable for any loss, damage, injury, or claim arising from or in connection with services provided by a Provider.

• We do not warrant the quality, safety, legality, or suitability of any cleaning services.

• We are not responsible for disputes between Clients and Providers, including disputes about quality, property damage, theft, or failure to perform.

• Our total liability for any claim arising out of your use of the Platform is limited to the Service Fees paid by you to CleanHive in the three (3) months preceding the claim.

• We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes, restricts, or modifies any right or remedy implied by the Australian Consumer Law that cannot lawfully be excluded or limited.

5. Provider Obligations
All Providers must:

• Act in good faith at all times.

• Hold and maintain valid public liability insurance appropriate to the services offered.

• Hold professional indemnity insurance where applicable.

• Hold a valid ABN and comply with all applicable laws.

• Accurately represent qualifications, experience, and capacity.

• Comply with workplace health and safety obligations.

• Notify CleanHive immediately if insurance coverage lapses or is cancelled.

• Maintain current WWVP and police checks where required for the services offered.

CleanHive may remove any Provider at any time and without notice if these obligations are not met.

6. Client Responsibilities
Clients agree to:

• Provide accurate and complete information when submitting requests.

• Ensure safe access to the property at the agreed time.

• Pay agreed fees promptly.

• Conduct their own due diligence on any Provider before engaging services.

• Not misuse the Platform or engage in fraudulent, misleading, or deceptive conduct.

7. Service Fees & Finder's Fee
CleanHive charges a Service Fee to both Clients and Providers upon successful engagement, disclosed at the time of booking. All fees are in AUD and inclusive of GST where applicable. The Service Fee charged to Providers also constitutes a finder's fee for the introduction of a new Client. Providers must not circumvent the fee structure by soliciting or accepting payment directly from a Client introduced through CleanHive during the Platform Exclusivity Period (Section 13).

8. Bidding and Acceptance
Providers submit Bids in response to Client requests. Clients may accept or decline any Bid at their discretion. CleanHive does not guarantee that any Bid will be accepted or that any Provider will be engaged. All Bids are offers only and do not constitute a binding contract until accepted by the Client.

9. Disputes
We encourage Clients and Providers to resolve disputes directly and in good faith. CleanHive may, at its sole discretion, assist in facilitating communication but is under no obligation to resolve disputes. Unresolved disputes may be referred to the relevant state or territory consumer affairs body or the ACCC.

10. Privacy
We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the APPs. See our Privacy Policy for details.

11. Intellectual Property
All content, trademarks, logos, and intellectual property on the Platform are owned by or licensed to CleanHive Pty Ltd. You may not reproduce, distribute, or use our intellectual property without prior written consent.

12. Amendments
We may update these Terms from time to time. We will notify registered users of material changes by email or notice on the Platform. Continued use after changes take effect constitutes acceptance.

13. Platform Exclusivity & Sunset Clause
By registering as a Provider and accepting a job from a Client introduced through CleanHive, the Provider agrees to:

• Manage all future cleaning bookings with that Client exclusively through the Platform for the Platform Exclusivity Period.

• Not offer, solicit, or arrange services with a CleanHive-introduced Client through any other platform or direct arrangement during the Exclusivity Period, unless agreed in writing by CleanHive.

The Platform Exclusivity Period commences on the date the Provider first accepts a booking from a Client introduced through CleanHive and expires twenty-four (24) months after the date of the last completed booking. Upon expiry, the Provider and Client may transact directly, provided all outstanding fees are paid and no breach has occurred. Breach may result in recovery of lost fees, suspension, or permanent removal.

14. Termination
We may suspend or terminate your access to the Platform at any time for breach of these Terms or for any conduct we consider harmful to the Platform or its users.

15. Governing Law
These Terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

16. Contact
Questions about these Terms: support@cleanhive.com.au.

CleanHive Pty Ltd — General Disclaimer Last updated: September 2026

General Disclaimer

CleanHive Pty Ltd ("CleanHive") operates an online marketplace that introduces Clients (property owners, managers, and Airbnb hosts) with independent cleaning service Providers. CleanHive is not a cleaning service provider, employer, agent, or partner of any Provider listed on the Platform.

Limitation of Liability

To the maximum extent permitted by the Australian Consumer Law:

• CleanHive's total liability for any claim arising out of your use of the Platform is limited to the Service Fees paid by you to CleanHive in the three (3) months preceding the claim.

• CleanHive is not liable for indirect, incidental, special, consequential, or punitive damages.

• Nothing in this Disclaimer excludes any right or remedy implied by law that cannot be excluded.

Third-Party Links

The Platform may contain links to third-party websites. CleanHive is not responsible for the content, privacy practices, or accuracy of those sites.

No Advice

Information on the Platform is provided for general informational purposes only and does not constitute legal, financial, or professional advice.

No Warranty of Service Quality

CleanHive does not warrant, endorse, or guarantee the quality, safety, legality, reliability, or suitability of any cleaning services provided by any Provider. Any reliance on Provider services is at your own risk. CleanHive does not verify the completeness or accuracy of Provider representations beyond the documentation submitted for registration.

No Liability for Provider Conduct

To the maximum extent permitted by law, CleanHive is not liable for any act, omission, conduct, or representation of any Provider, including but not limited to:

• Property damage, theft, or loss

• Personal injury or damage to persons

• Failure to perform services or incomplete services

• Breach of contract between a Client and a Provider

• Negligent, fraudulent, or criminal conduct

Indemnity

You agree to indemnify and hold harmless CleanHive Pty Ltd, its officers, employees, and agents from any claim, loss, damage, liability, cost, or expense (including legal fees) arising out of your use of the Platform or your dealings with any Provider or Client introduced through the Platform.

Contact

For any questions about this Disclaimer, contact support@cleanhive.com.au.